Counselling and Pre-Counselling Support Service

Valley House Counselling and Support Service (VHCSS) has been operating since 1984. We have a professional team of experienced volunteer counsellors and therapeutic support workers that can assist you to explore your concerns in a confidential setting and facilitate you to make personal changes to fulfil your potential.

Who is it for?

We offer a free multicultural service that can be accessed by anyone aged 16 years and over. The support provided can cover a multitude of issues and concerns and is predominately accessed by people who are in crisis and/or are financially disadvantaged and who are vulnerable in their personal circumstances who have experienced issues such as homelessness, social exclusion, domestic violence, and sexual abuse, lone or teenage parents with limited support.


Many of our referrals come from Valley House services including residents, staff and service users. We also welcome self referrals, referrals from agencies and GP’s. People referred with enduring mental health issues will only be considered / accepted with a pre-existing package of support in place.


How can counselling help?

Counselling sessions can be used in a variety of ways such as:

  • Explore concerns, thoughts and feelings.
  • Explore past or present issues.
  • Build confidence and self-esteem.
  • Change behaviours and look at how to function better.
  • Look at and assist with choices and decisions.
  • Identify and achieve life goals.
  • Develop personal and professional potential.

Additional issues worked with

Some additional issues our counsellors work with are depression, anxiety, isolation, life stresses, bereavement / loss, detachment and aloneness, self esteem, personal development and abuse.

Pre and Post Counselling Support

This service provides flexible therapeutic emotional and practical support tailored to individual need and is available to people while they are either on the waiting list, during or after counselling takes place or as a service on its own.

Experienced therapeutic support workers provide individuals with the option of having one-to-one sessions lasting up to 60 minutes that includes one or more of the following support interventions:

  • Telephone emotional support.
  • Techniques in assertiveness, relaxation, managing anger / anxiety.
  • Accompanying individuals in social situations to overcome social phobias.
  • Guided assistance with specific issues i.e. anger, anxiety, self-esteem, isolation etc.
  • Practical support for help with related issues such as mental health, benefits, housing etc.
  • Information on how counselling and support can help; working through fears and expectations.
  • Advice and signposting to other services as appropriate

Are you interested and a member of the community?

You can arrange to come in just for an exploratory chat. If you then decide to apply for a service, we ask that before you meet with a counsellor / therapeutic support worker, you attend an intake appointment.

Intake appointment

This meeting takes up to 90 minutes and is used to assist you in deciding which kind of support is right for you.  It also helps you and the service gain relevant details before a counsellor / therapeutic support worker is allocated.

Meeting with your counsellor / therapeutic support worker

In the first meeting your counsellor / therapeutic support worker will carry out their own assessment of needs with you. This gives an opportunity for you both to decide whether you can work together.


To get the most out of sessions they usually take place once a week and last 60 minutes. If you need more flexibility you can negotiate with your counsellor / therapeutic support worker and agree to how many sessions you will need and how often you would like to meet. You can choose to have 6 sessions (short term) or longer term counselling / support.

Sessions take place on site in one of five simply furnished rooms where a safe environment is created with someone who will listen, value and respect people in a non-judgemental way.



All our counsellors are bound to the British Association of Counselling and Psychotherapy (BACP) code of ethics.  VHCSS respects confidentiality within the framework of the legislation regarding harm to self and others.

Low cost counselling available

We have qualified counsellors practising privately at Valley House who can provide you with affordable counselling sessions.

For further information about our Counselling and Pre-counselling services or to book an intake appointment please contact reception and ask to speak to a VHCSS member of staff on 024 7626 6280.